Client Policies

Why Do Services Have Policies?

Consistency, transparency, accountability and quality management!

All organisations have policies and procedures that guide how decisions are made and how the work is done; it ensures best practice. Well written policies and procedures increase the Association’s accountability and transparency and are fundamental to quality assurance and quality improvement programs.

Even where client policies and procedures are not written down, they exist, guiding decisions and determining how people who interact with the Association are treated. The problem with unwritten policies and procedures is that they are not subject to the usual reviews and accountability processes. In the absence of written policies and procedures, unacceptably different approaches, which make the Association inconsistent and inefficient, can develop.

We have client policies and procedures so that everyone knows the best way of handling a situation and everyone does it the same way!

Client – Rights and Responsibilities Statement

Information Sharing Guidelines & Standard Operating Procedures

Privacy – Private Information Management Policy and Procedures

PQSA Client Complaint Procedure Brochure

Client – Advocacy Policy and Procedures

Client Finances Policy

Client – Use of Interpreters Policy and Procedures

Client – Photographs and Personal Material Policy

Conflict of Interest Policy and Procedures

Gifts and Donations Policy and Procedures

Work, Health and Safety

Work, Health and Safety Management System

Bullying in the Workplace Policy and Procedures

Code of Ethical Behaviour

Anti-Discrimination and Harassment Policy and Procedures

Transportation of Clients Policy and Procedures